Effective: 2026-10-22

Free Shipping...?

We know... paying for shipping stinks! Our COST, on average, is $6.50/order, so we can only absorb "free" shipping on larger purchases.

*We no longer offer an uninsured, untracked Economy USPS First Class option for low-dollar orders. That option was discontinued on 12/17/24 following a chargeback claim from Cesar B[REDACTED], of Los Angeles CA.... despite being warned multiple times in checkout that purchasing Economy USPS First Class shipping that states, "No insurance - No tracking", does not have, insurance, or tracking. Nevertheless, Cesar threw a tantrum, so we've also ceased processing payments through PayPal for this reason as well. Anyone who is disappointed about this change should reconsider their relationship with anyone named Cesar B[REDACTED], residing in Los Angeles.

Free Shipping Terms

Free shipping applies to single orders that meet the following minimums (in USD) using a standard/economy shipping service:

• $30 USD for shipments within the United States
• $60 USD for shipments to Canada
• $70 USD for shipments to all other eligible countries

Free shipping applies to standard/economy shipping services only. Upgraded or expedited services are available at the customer's request and are billed at the carrier's rate.

How eligibility is calculated

Free shipping eligibility is based on your order subtotal after discounts are applied, but before tax. Multiple separate orders cannot be combined to meet the minimum, and split shipments may result in additional charges.

Returns affecting free shipping

If you return part of your order and the remaining subtotal falls below the free-shipping threshold, the original shipping cost will be deducted from your refund. In other words, once the subtotal changes, the order is recalculated as if it never qualified for "free" shipping.

Additional notes about free shipping

• Orders containing 3rd-party drop-ship items may include vendor shipping charges. These appear as a separate shipment at checkout and follow the vendor's policy.
• "Free" shipping doesn't roll over into upgraded or expedited options.

Shipping Times / Delays / Reasonable Expectations

TLDR: SHIP TIMES ARE ESTIMATES. Allow up to 2 business days handling before most orders ship. Our cut-off is 12pm PST, Mon–Fri. We don't hand deliver packages, so if transit is delayed, please check with the carrier.

We ship Mon–Fri (excluding holidays) from California. Most orders leave within 12–24 hours. Orders placed before 12pm PST may ship same-day, no promises.

Most packages arrive in 5–7 business days, though USPS and Economy International can sometimes stretch beyond 14. Occasionally, packages are briefly "lost" in the carrier network and usually surface on their own. UPS tends to be the more reliable option.

We see exactly what you see on tracking. For specific transit questions, please contact the carrier directly with your tracking number:

• USPS: 1-800-ASK-USPS (Mon–Fri 8am–8:30pm ET, Sat 8am–6pm ET)
• UPS: 1-800-PICK-UPS (Mon–Fri 7:30am–11pm ET, Sat 10am–4pm ET)
• DHL: 1-800-225-5345 (Mon–Fri 6am–7pm)

We ship across the U.S. and internationally (see exclusions below). For Hawaii, Alaska, and international destinations, expect longer transit times. These additional travel times are already included in the carriers' estimates at checkout, but unexpected delays can still occur.

Shipping Address — Binding at Time of Order

The shipping address entered at checkout is binding. We ship exactly to the address provided by the customer, their Shopify account, or their digital wallet, as validated by Shopify's address verification at checkout. The order confirmation email provides a final opportunity to verify the address before fulfillment.

Orders shipped to the address of record are considered correctly fulfilled. We are not responsible for non-delivery, forwarding, theft, or re-shipment caused by an incorrect, incomplete, or outdated address entered at checkout. Re-shipment to a corrected address is at the customer's expense.

Claims / Shipping Insurance

TLDR:
• Report damage or missing-item claims within 48 hours of delivery with photos of the box and contents.
• Package shows "Delivered" but not actually delivered? Wait one more delivery day (ghost scans are common), then contact us.
• Package late? Delays happen. Please allow up to 20 days for US and 40 days for international before a lost-package claim can be opened.
• Entered the wrong address at checkout? See "Shipping Address — Binding at Time of Order" above.
• Wrong items or something missing from your order? Notify us within 48 hours of delivery.
• You must contact us before initiating a bank chargeback. See "Communication Required Before Chargeback" below.

We provide shipping insurance on all orders, up to the order value, for loss, damage, or theft during transit. Each claim must be brought to our attention promptly. All claims must be opened no later than 60 days after the shipping date. Carrier-specific windows may be shorter; please refer to the carrier's terms.

Lost or Stolen Packages

If your tracking shows delivered but the package was not received, notify us within 48 hours of the scan. "Ghost delivery" scans — where the carrier marks a package delivered one day early — are common. Your package will usually arrive on the next delivery day. If it does not, contact us so we can assist with filing a carrier claim.

Claims for packages still in transit or without tracking updates may be filed after 20 days from the original shipping date for US orders (no later than 60) and 40 days for international (no later than 90). This follows standard carrier policy, though it may vary by carrier/service.

Insurance does not cover packages lost due to incorrect addresses entered at checkout. See "Shipping Address — Binding at Time of Order" above.

Carrier Delivery and Liability Transfer

Risk of loss and title to the merchandise pass to the customer upon the carrier's "Delivered" scan to the shipping address of record. Once a package is scanned "Delivered," responsibility for the package shifts to the buyer, subject to the limited damage-, theft-, and ghost-delivery windows set out in this policy.

Theft from the delivery location (porch theft, mailroom theft) after a valid "Delivered" scan is a buyer-side loss. We will assist with filing a carrier claim where coverage applies, but we are not obligated to refund or replace packages stolen after delivery.

Shipping Claim Waiver

Once a shipping claim (lost package, stolen package, delivery dispute) is accepted and a replacement order is shipped, the original order is considered permanently closed. If the original package subsequently arrives — whether due to late carrier delivery, address correction, or any other reason — the customer must return the original unopened package to us within 10 days of its delivery, at the customer's expense. The customer forfeits the right to a refund on either order.

By accepting a replacement order, the customer acknowledges that the original claim has been resolved. Any payment dispute filed with a card issuer after a replacement has been shipped will be contested as merchandise fraud, with evidence of claim acceptance, replacement delivery, and this policy agreement provided to the issuing bank.

Damage Claims and Photo Evidence

Damage or missing-item claims must be filed within 48 hours of delivery. For any damage claim, the customer must:

1. Photograph the outer shipping box or envelope in its received condition, including shipping label, before opening.
2. Photograph the contents in place, inside the opened packaging, showing the damaged area in focus.
3. Photograph the damaged item on its own, with the damaged area clearly visible.
4. Retain all packaging, inserts, and the damaged item until the claim is resolved. Do not discard anything before the claim is closed.

Photos must be taken within 48 hours of delivery and submitted with the claim. Claims without the required photographic evidence may be denied.

Pre-Shipment Condition and Install-Related Exclusions

All items are inspected and signed off by our QC team prior to shipment. Damage claims require photographic evidence of the alleged damage before any installation attempt is made. Claims submitted after an installation attempt has been made are not eligible for refund or replacement, as installation handling cannot be ruled out as the cause of damage.

Damage caused by customer handling (including unpacking, removing from shipping sleeve, bending while inspecting), improper storage, or installation attempts does not qualify for refund, replacement, or chargeback.

For creasing, bending, or surface-mark claims on vinyl products: packages with an intact exterior (no crush, puncture, or tears on the shipping envelope) that result in creased product indicate post-delivery handling, not shipping damage.

Replacement Shipments

All replacement orders, including courtesy replacements and resolution shipments following a shipping claim, ship with tracking. Customers are responsible for acknowledging receipt of replacement orders. Failure to acknowledge or dispute receipt of a replacement after tracking shows "Delivered" is considered acceptance of the replacement and closes the order.

Communication Required Before Chargeback

The customer agrees to contact TeslaEmblems.com customer support and give us a reasonable opportunity to resolve any order issue at least 7 days before initiating a payment dispute (chargeback) with the issuing bank or card network. Chargebacks filed without any prior contact to our support channel will be contested, and the evidence packet submitted to the issuing bank will include this policy, order records, delivery tracking, and communication logs demonstrating that the customer bypassed the resolution process.

Nothing in this policy limits the cardholder's rights under the Fair Credit Billing Act (Regulation Z) or applicable network rules. This clause establishes a resolution process the customer has agreed to as a condition of purchase; it operates as evidence of agreement, not as a waiver of statutory dispute rights.

Expedited Shipments

TLDR: Delivery times ARE ESTIMATES, unless you have an Express or Expedited shipping option (*See Carrier Policy). Expedited orders received before 2pm PST, Mon–Fri, may ship same-day, but remember, carriers call the shots once it leaves us.

We already build 1 business day of handling into the carrier's estimated shipping times shown at checkout. Most orders ship the next business day, and the carrier's regular ETA starts after that.

Most shipping times are estimates, not guarantees. THE ONLY GUARANTEED DELIVERY SERVICES ARE USPS EXPRESS & UPS NEXT DAY (*SEE CARRIER POLICY FOR POSSIBLE CHANGES).

Carrier Delivery Business Days:

• USPS: Mon–Sat
• UPS: Mon–Fri (occasional weekend delivery on expedited services; we count that as a non-business day)
• DHL: Mon–Fri

Expedited orders placed before 2pm PST, Mon–Fri, get top priority for same-day shipping. Same-day shipping is NOT guaranteed.

Shipping Methods

• Standard Shipping — USPS Ground Advantage. Estimated delivery: 4–10 business days in the U.S., 7–22 business days internationally.
• Priority Mail Express — Estimated delivery: 1–3 business days in the U.S., 3–5 business days internationally.
• UPS Ground — Includes tracking & insurance. Estimated delivery: 1–5 business days.
• UPS Next Day — Includes tracking & insurance. Estimated delivery: 1 business day.
• DHL E-commerce — Includes tracking & insurance. Estimated delivery: 3–14 business days.

For a more precise delivery ETA based on the exact items you want, please contact our customer service before placing an order.

*Carriers may change their definition of a "guaranteed" service. Please check with the carrier for their current policy.

Large / Bulk Orders

Bulk orders are defined as orders with more than 40 items and/or a value over $250.

We will not ship a bulk order without your prior approval and payment of final shipping charges. Once your order is placed, we'll contact you via email within two business days with the final shipping estimate. You'll be notified of any additional charges — or refunds — before the order is processed.

Additional Shipping Information

• A physical street address is required for all shipments. Addresses without regular carrier service may be ineligible.
• Customers must verify shipping addresses at checkout; see "Shipping Address — Binding at Time of Order" above.
• Prices and shipping rates are subject to change and verification prior to shipment.
• Delivery to the carrier counts as delivery to the customer. All shipping claims (delays, lost items, or damage) must also be processed through the carrier where applicable and follow their claim procedures.
• Occasionally, we may substitute an alternate carrier or method with comparable shipping times if your selected method is unavailable. A representative may contact you to confirm changes.
• Shipping charges are not refundable unless we make an error or the carrier fails to meet delivery commitments and issues a credit to us. Carrier claim decisions are final.

**International countries and regions we do not ship to due to customs restrictions: Afghanistan, Åland Islands, Belarus, British Indian Ocean Territory, Central African Republic, Christmas Island, Cocos (Keeling) Islands, Congo - Brazzaville, Congo - Kinshasa, Côte d'Ivoire, Eritrea, Iraq, Isle of Man, Kosovo, Lebanon, Liberia, Libya, Mali, Myanmar (Burma), Niger, Norfolk Island, Palestinian Territories, Pitcairn Islands, Russia, Saint Martin, Somalia, South Georgia & South Sandwich Islands, South Sudan, St. Pierre & Miquelon, Sudan, Svalbard & Jan Mayen, Tajikistan, Tokelau, Tristan da Cunha, Turkmenistan, U.S. Outlying Islands, Ukraine, Vatican City, Venezuela, Wallis & Futuna, Western Sahara, Yemen, Zimbabwe.